Return & Refund Policy For EU

At GOOD GIRL GEL S.R.L., we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, you may return your item within 14 days of receiving your order, in accordance with our return conditions.

Eligibility for Return

• Items must be returned in their original, unused condition, with all tags attached and in the original packaging.
• A receipt or proof of purchase is required.

To initiate a return, please contact our support team at info@profmanicure.com.

Return Address

All approved returns should be sent to:
GOOD GIRL GEL S.R.L., Strada Argentina 25, Etaj PARTER, 011753 Bucuresti, Romania 

Returns sent without prior authorization will not be accepted. Once your request is reviewed and approved, we will provide a return label and instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us immediately with a description and photo proof so we can resolve the issue as quickly as possible.

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns on the following:

• All cosmetic and beauty products
• All tools and instruments for nail and skin care
• Personalized or custom-made products
• Items on sale or purchased using gift cards
• Hazardous goods, flammable liquids, or gases

If you’re unsure whether your item qualifies, contact us before returning.

Exchange Process

To exchange an item, please return your original order following our return process. Once approved and refunded, you can place a new order for the replacement product.

EU 14-Day Cooling-off Period

If your order is delivered within the European Union, you are entitled to cancel or return it within 14 days of delivery without needing to provide a reason. This applies only if the item is in unused, original condition with tags and packaging.

Refund Processing

After receiving and inspecting your return, we will notify you regarding approval. If approved, your refund will be processed to your original payment method within 10 business days.

Note: It may take additional time for your bank or payment provider to post the refund.

If it’s been over 15 business days since your return was approved and you haven’t received the refund, please reach out to us at info@profmanicure.com.

Important Information on Undelivered Parcels

When placing your order, you are required to provide a valid email and phone number. All shipping notifications are sent based on the information you provide.

If a package is not received due to incorrect contact details or failure to collect, we reserve the right to deduct up to 75% of the standard shipping cost from the refund amount due to return fees incurred by us.

Failure to receive a package is the customer's responsibility unless caused by an error on our side.

Return & Refund Policy For US

At GOOD GIRL GEL S.R.L., accept eligible returns within 14 calendar days from the date of delivery.

To be eligible for a return, the product must:

• be unused and in its original condition;
• be unopened where applicable;
• remain in its original packaging;
• include all original accessories and components;
• not show signs of use, contamination, damage or modification;
• be accompanied by the order number or other proof of purchase.

Products that have been used or opened may not be accepted for return due to hygiene, safety and product-quality requirements.

Products That Cannot Be Returned

For hygiene and safety reasons, we generally cannot accept returns of:

• opened or used gels, gel polishes, bases, tops, primers, liquids, removers, cleansers, creams, oils or other consumable products;
• products that have been contaminated or damaged after delivery;
• products specially prepared, modified, mixed or ordered according to the customer's individual specifications;
• products marked as Final Sale or otherwise explicitly identified as non-returnable.

 How to Request a Return

Before sending anything back, please contact us at:

Email: info@profmanicure.com
WhatsApp: +40758295914

Please provide:

• your order number;
• the product(s) you wish to return;
• the reason for the return;
• clear photographs of the product and packaging where relevant.

Please do not send a return shipment without contacting us first. We will provide the return instructions and confirm the appropriate return address.

Return Shipping Costs

Return shipping costs are paid by the customer, unless the product is confirmed to have a manufacturing defect, or we have sent an incorrect item.

The original shipping charge is normally non-refundable for a change-of-mind return.

The customer is responsible for ensuring that the returned parcel is adequately packaged and protected during transportation.

We recommend using a tracked shipping service and retaining proof of shipment until the return has been processed.

Defective or Incorrect Products

If you receive a product with a confirmed manufacturing defect or we have sent you an incorrect product, please contact us as soon as possible and provide photographs and details of the problem.

We will review the claim and, where the defect or our shipping error is confirmed, we may offer an appropriate remedy, which may include:

• replacement of the product;
• refund;
• or another appropriate solution agreed with the customer.

For confirmed manufacturing defects or mistakes made by us, reasonable return shipping costs will be covered by ProfManicure.

Please do not dispose of a defective product before the claim has been reviewed, as we may require additional photographs or the product to be returned for inspection.